Refund policy

Returns

Every piece is made when you order it. Nothing sits in a warehouse.

Damaged, defective, or wrong item

If something arrives damaged, misprinted, or isn't what you ordered, we replace it. Email info@hoopletebrand.com within 30 days of delivery with your order number, a photo of the issue, and a short description. We cover the cost.

Fit and change of mind

Because each piece is made to order, we can't accept returns for fit or change of mind. Size charts are on every product page. If you're unsure between sizes, email info@hoopletebrand.com before you order and we'll help you pick.

Lost packages

If your order hasn't arrived, tell us within 7 days of the estimated delivery date and we'll trace it with the carrier.

Cancellations

Orders can be cancelled before production starts. Email info@hoopletebrand.com as soon as possible — once a piece is in production it can't be cancelled.

European Union

Orders shipped to the EU may be cancelled or returned within 14 days under EU consumer law. The item must be unworn, unused, and in its original condition.

For anything else: info@hoopletebrand.com